Effective Date: 06/05/2025
At Audio Arcade, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book a session, or use our podcast recording and related services.
We are committed to ensuring that your data is handled securely and in accordance with applicable laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Audio Arcade
Audio Arcade Ltd, Software Centre, Tavistock Pl, Hendon, Sunderland SR1 1PB
Email: hello@theaudioarcade.co.uk
Phone: 0191 562 3272
We are the data controller for the personal data we collect.
2. What Information We Collect
We may collect and process the following personal information:
-
Contact details: Name, email address, phone number
-
Booking information: Session details, preferred services
-
Payment details: Billing address and transaction data (processed securely via third-party payment processors)
-
Technical data: IP address, browser type, time zone, device type, and browsing behavior on our website
-
Marketing preferences: Your preferences regarding receiving promotional messages
We do not collect special category data (e.g., health or biometric information) unless explicitly required and with your consent.
3. How We Use Your Information
We use your personal data to:
-
Manage and deliver our services to you
-
Communicate with you regarding your bookings or inquiries
-
Process payments and invoices
-
Send service updates or marketing emails (if you have opted in)
-
Improve our website and customer experience
-
Comply with legal obligations
4. Legal Basis for Processing
We rely on the following lawful bases:
-
Contractual necessity: To fulfil a contract (e.g., your booking)
-
Consent: For email marketing (you can withdraw consent at any time)
-
Legitimate interests: To improve services, maintain security, and operate efficiently
-
Legal obligation: For tax, regulatory, or legal compliance
5. How We Share Your Data
We only share your personal data with trusted third parties when necessary, including:
-
Payment processors (e.g., Stripe, PayPal)
-
Booking platforms or CRMs
-
Email marketing platforms (if opted in)
-
Legal or regulatory authorities if required by law
All third-party providers are required to respect your privacy and comply with data protection regulations.
6. Data Security
We implement appropriate security measures to protect your data from unauthorised access, alteration, or disclosure. These include encrypted transmissions (SSL), secure storage systems, and limited access by authorised personnel.
7. Data Retention
We retain your personal data only for as long as necessary:
-
Client data: Kept for up to 6 years for accounting and legal purposes
-
Email marketing data: Until you unsubscribe or withdraw consent
-
Technical data: Retained for site analytics (usually anonymised)
8. Your Rights
You have the following rights under UK data protection law:
-
Right to access your personal data
-
Right to correct inaccurate data
-
Right to erasure (“right to be forgotten”)
-
Right to restrict or object to processing
-
Right to data portability
-
Right to withdraw consent (for marketing)
-
Right to lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at [Insert Contact Email].
9. Cookies
Our website may use cookies to enhance your experience. You can manage cookie preferences via your browser settings. For more information, see our Cookie Policy (if available).
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. Continued use of our services implies acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Audio Arcade
Audio Arcade Ltd, Software Centre, Tavistock Pl, Hendon, Sunderland SR1 1PB
Email: hello@theaudioarcade.co.uk
Phone: 0191 562 3272